Privacy Policy

Last updated: October 2026

This policy applies to data processed on the U8VPN marketing website and user panel, as well as information needed to operate the subscription service. It explains what is collected, why it is used and how it is handled. Data processed on third-party payment pages is also subject to the relevant provider's policies.

Account Data and Order Records

No email address is required to create an account; a username and password are sufficient. An email address is optional, and providing one later is not a condition of activating the service. The account system processes usernames, password verification data, login status and plan entitlements to authenticate users, deliver subscriptions and manage accounts.

Order records include the selected plan, amount, payment method, transaction status and refund outcome. They are used to confirm payments, verify entitlements and resolve billing disputes. Total traffic is used for billing and usage displays, not as browsing history. When you submit a support ticket, its description and any attachments you choose to provide are used to investigate the issue; do not submit passwords, login credentials or complete subscription links.

No-Logs Policy and Connection Handling

U8VPN does not record which websites users visit through the subscription service. It does not retain browsing history, accessed content or DNS query history, or create activity profiles that link accounts to destination websites. Account traffic summaries and order records are service management data, not website access logs.

Operating the network requires temporary handling of forwarded data and connection status while a connection is active. This status is released when the connection ends or expires; detailed connection logs linking source, destination and time are not retained. Troubleshooting relies on aggregated operational information and details users choose to submit. Browsing records are not required for support investigations.

Site Analytics and Local Storage

Site analytics help us understand page visits, referral sources and button interactions, identify broken links and improve user flows. Analytics are limited to interactions with the website and user panel. They do not include content accessed through international routes and should not collect passwords, authentication credentials or subscription links.

Cookies and local storage may be used to maintain login sessions and save language preferences and essential interface state. Authentication information stored in the browser is used for subsequent account requests; it is not payment data. You can clear this data in your browser settings. You may then need to log in again or reset your preferences, but this does not delete account or order records held on our servers.

Third-Party Payments and Data Sharing

Supported payment methods are Alipay / WeChat Pay / USDT. Payments are processed by the relevant third-party channel or payment service, which may handle transaction information under its own rules. U8VPN uses payment confirmation details to verify orders and does not ask users to provide their payment account passwords.

Only information needed to verify an order is provided during a transaction. Account data is not shared externally except where necessary to provide the service, process a transaction, meet applicable legal obligations or respond to a valid legal request. When using a third-party page, please also read its privacy policy.

Data Retention and Deletion Requests

Account data is retained while the account is active and for as long as needed to provide the service. Order and refund records are retained as required for accounting checks, dispute resolution and applicable legal obligations. Support tickets and site analytics are kept only as long as needed for their respective purposes, then deleted or de-identified. Different data types do not share a single retention period under this policy.

To access, correct or delete account data, log in to the user panel and submit a request through the support ticket portal. Account ownership must be verified before processing. Deletion may prevent continued use of the account, subscription and related entitlements. Data that must be retained by law or relates to an unresolved transaction will be handled once the basis for retention no longer applies.

Policy Updates and Questions

When this policy changes, the revised text will be published on this page and the month at the top will be updated. Important changes to data use or user rights will be explained through site announcements or panel notices. Where separate consent is required, updating this page does not replace that consent.

For questions about data handling, deletion requests or this policy, contact us through a user panel support ticket. See the Terms of Service for service conditions and refund rules.